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**UPDATED ANNOUNCEMENT - April 20**

 

Following further consultations, it has now been decided that the onsite advice service will close as from March 20, 2020.

 

There will, therefore, be no appointments or drop-in until further notice (and no adviser availability to attend meetings or hearings).

 

The advisers will be working from home (providing they are in good health) and will endeavour to respond and advise via Email only (during working hours, 9am-4pm)

 

If you are an ongoing client you can continue to contact your adviser via the email address you have.

 

All new queries should be sent to suadvice@edgehill.ac.uk

And we will endeavour to respond and support in whatever way we can.

 

 

Useful Links and Advice

We are, understandably, being contacted by students for information and advice about the coronavirus and how it may affect their studies.

In the first instance, we strongly advise that students contact their academic department (Course leader or Personal tutor etc) for course-specific information as the SU advice centre is not a university department and does not have access to course-specific information.

In regards to university guidance, we advise that students continue to review the email updates from EHU V.C. John Cater and/or visit the university website here for regular updates: https://www.edgehill.ac.uk/announcements/coronavirus/

In regards to individual health concerns, students should refer to the following:

 

Academically, if your health is affecting your studies (eg, you can’t attend university or exams or submit work) you should inform your department if possible and you can (if well enough) submit an EMC details of which can be found here: https://www.edgehill.ac.uk/registry/difficulties/exceptional-mitigating-circumstances/

 

 

Submitting Complaints

We have also had enquiries from students wishing to submit a complaint on the basis that their studies have been affected.

We would reiterate that in the first instance students should consult with their faculties for guidance as to how their studies may be affected and to seek reassurance that the university are following government guidance and doing everything in their powers to support you with your studies at this time.

If, after doing this, you still feel that you are being unfairly disadvantaged, you can either contact us via email and we will send you information about the complaints procedure or you can go directly to the university website here: https://www.edgehill.ac.uk/guides/student-complaints-guidance-early-resolution/

We sincerely hope that in the first instance that your health is not affected during these difficult times, and hope that, as best as possible EHU are able to help you continue, successfully, with your studies.

 

Stay well, best wishes
The Advice Team