From mental health and wellbeing to how things are going on your course, we understand that sometimes things don’t always work out the way you hoped they would. But that doesn’t mean you shouldn’t get the support you need to get back on track.
As your independent Students’ Union, we’ve created this page as a resource hub allowing you to see what support services are available at Edge Hill, what we as a Students’ Union can help you with as an independent organisation, and what charities and external organisations we recommend if you need help.
Independent Support from your Students’ Union
The Advice Centre
The SU Advice Centre is independent from the university and can offer support with academic appeals and complaints, housing guidance, disciplinary issues and student finance.
Book a phone or in-person appointment via the Advice Centre Webpage.
The Advice Centre is also a Third Party Hate Crime Reporting Centre, which means that the Advisors can help you to submit a report if you have been the victim of a hate crime. You can email the Advice Centre at suadvice@edgehill.ac.uk.
Support Available at Edge Hill
The Wellbeing Team
The Wellbeing Team can offer support for your mental health through providing access to services both on-campus and in your local area.
Book an initial online, phone or in-person appointment with the team via their website.
The Catalyst Helpdesk
The Catalyst Helpdesk can offer advice and signpost you to support including IT Support, Disability Support, Campus Life, Money Advice and Transitions.
Contact them via email or by submitting a question on their Ask Us page.
Campus Support
Campus Support are available 24/7 to offer out-of-hours advice, carry out security patrols, and respond to emergency situations on campus.
You can contact the team by visiting the security hut at the entrance of the Ormskirk Campus, or by calling 01695 584227 (or 2222 on an internal phone).
External Support & Charities
Student Space
Student Space offers one-to-one support for any issues affecting you as a student, whether that’s housing, relationships or mental health.
Text “STUDENT” to 85258 (free, open 24/7), call 0808 189 5260 (free, open 15:00-00:00 every day), use their free webchat (open 16:00-23:00 every day) or email students@themix.org.uk.
Lonely Not Alone
A digital universe for young people to safely and anonymously share their experiences of loneliness, and the small steps they've taken to tackle it. Loney Not alone is the first platform of its kind to tackle the stigma of loneliness and is designed to connect young people to explore an exact replica of the evening's night sky as they share their stories, creating a universe of support and community messages. Find out more here.
Samaritans
Samaritans offers free 24/7 support for those struggling with their mental health.
Call 116 123 or email jo@samaritans.org.
Shout
SHOUT offers free 24/7 text-based support for those struggling to cope with issues including mental health, bullying or abuse. Text 85258.
Papyrus HOPELINEUK
Papyrus HOPELINEUK offers support to those under 35 experiencing suicidal thoughts.
Support can be accessed 09:00-00:00 every day by calling 0800 068 4141, texting 07860 039967 or emailing pat@papyrus-uk.org.
Campaign Against Living Miserably (CALM)
Campaign Against Living Miserably (CALM) offers free, confidential support for a range of topic areas including mental health difficulties, homelessness, sexuality and alcohol and drug use.
Call 0800 58 58 58 (open 17:00-00:00 every day) or use their webchat (open 17:00-00:00 every day).
Mental Health Urgent Response Line (Lancashire and South Cumbria)
Mental Health Urgent Response Line (Lancashire and South Cumbria) phoneline staffed 24/7 by trained mental health professionals who can assess and refer you to appropriate support.
Call 0800 953 0110.
Sexwise
Sexwise offers advice about sexual health and contraception. See their website to find sexual health and sexual assault services in your area.
Brook
Brook offers free, confidential sexual health advice and services to young people under 25.
See sexual health advice and find local sexual health services via their website.
Switchboard
Switchboard offers support and an advice service for people who are LGBTQ+.
Call 0300 330 0630 (10:00-22:00 every day), email chris@switchboard.lgbt or access the live chat via their website.
Mindline Trans+
MindLine Trans+ is a confidential phoneline offering emotional support for people who identify as transgender, non-binary, agender or gender fluid.
Call 0300 330 5468 (open Mondays, Wednesdays and Fridays from 20:00-00:00).
Galop
Galop offers support for LGBT+ people who have been victims of abuse and violence.
To access support for abuse, call their free phoneline 0800 9995428 or email help@galop.org.uk (open weekdays 10:00-17:00, Wednesdays and Thursday s 10:00-20:00).
To access hate crime support, call 0207 7042040 or email HateCrime@galop.org.uk (weekdays 10:00-16:00).
Shelter
Shelter offers advice around housing.
Get support by looking on their advice pages, webchat or urgent helpline (open 8:00-20:00 weekdays, 9:00-17:00 weekends).
Scope
Scope offers free and impartial advice and support on issues which may affect people with a disability. Call their phoneline for free 0808 800 3333 or email helpline@scope.org.uk (weekdays 9:00-18:00, weekends 10:00-18:00).
Frank
FRANK offers confidential advice on drug and alcohol use.
Call 0300 123 6600 (open 24/7), text 82111 or email using their online form.
Anthony Walker Foundation
Anthony Walker Foundation offers support and support contacts for those who have experienced a hate crime.
See support charities and phonelines on their website using the link above.
Stop Hate UK
Stop Hate UK is a service for reporting hate crimes, i.e. incidents committed on the basis of someone’s identity such as their gender identity, disability, sexuality, age, race, or religion.
Hate crime can be reported directly via their website using the link above.
Hub of Hope
Hub of Hope is a directory of local support services for a range of topics and issues.
Go to their website using the above link, type in a location and select concern areas to see what support is available in your area.
This Is Us
The This Is Us student-led community is a dedicated and safe online space for estranged and care-experienced students (and recent graduates) in the UK to connect and share experiences. It’s free, national, and open to all ages and years of study.
